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Any way to recover Administrator Tasks
Author: Reference Number: AA-03639 Views: 10463 Created: 2015-04-06 14:32 Last Updated: 2015-04-06 14:32 0 Rating/ Voters

Dear Sir/Madam,

We were accidentally made the changes to the default username and password, currently we can’t log in into system as Administrator.

Appreciate if you can reply to us as soon as possible.


Ms. Goh
Elite Industries Sdn. Bhd.

Dear Ms. Goh

I am not sure if you are using Sage UBS Accounting or Sage 50 Accounting or any other Sage products.

In any case can you please try the following:-

1)      Username Admin and Password 321 or UBS in Caps.

2)      Log in using any of the Normal User ID and then go to the Control Panel > User Manage and see if you can see Admin User on the list. If not please create one with the above item 1 username and password. Then log out and login in using the ID created.

Hope this will help resolve your issue.


Rss Comments 2
  • [Arissa]: Invalid Username and Password 2015-05-21 10:40 #

    I'm using Sage 2015 but can't log in using username and password as usual in my pc. Already uninstall and reinstall the software.

    It show System Message "invalid username and password"

    But no problem when i'm using another pc.

  • [Li Zhen Yap]: Re: Invalid Username and Password 2015-05-21 18:14#

    Dear Arissa,

    Thank you for your enquiry.

    In regards to your comment, we would like to provide you a solution below:


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